Looking Ahead to 2012

It’s that time of the year again, when we look at the calendar and countdown the last few days of the year, eagerly looking forward to ushering in a new one. There’s an enticing feeling that comes about, when you know a new year is upon you and that it’s the right time to wipe the slate clean and start afresh.

2011 for us, was a big year.

We launched HappyFox with a view to deliver on one primary objective; a ridiculously easy, powerfully simple customer support and ticket management software that could potentially cater to any end user’s needs. And so, we built a range of competitive and highly affordable subscription packages, starting with a truly FREE plan that allowed businesses to run a professional help desk (with up to 2 support agents/staff) at absolutely no cost to them.

The FREE plan took off well and we have a regularly increasing stream of subscribers from across the world. Many of these initially FREE-account subscribers have since moved to higher capacity plans, after experiencing the business value they’ve been able to realize by using HappyFox.

We’ve been receiving great feedback from all our users and it’s helped us in channeling our development roadmap for the next year. During 2011, we were able to consistently roll out new features and enhancements on a monthly basis, which has progressively improved the capabilities that HappyFox has to offer.

Support teams can manage their performance goals as a part of their service offering, create and maintain work orders, cater to tickets efficiently whilst out on the field, and more.

We can’t wait to bring more powerful capabilities your way, to empower your support services even more. It’s been a great year so far and we’re sure 2012’s going to be even better.

Thanks for supporting us and being a part of this growth. From all of us at Tenmiles, here’s wishing you a Merry Christmas and a rocking new year!

Stay Happy, folks! 🙂