Founder & CEO HappyFox. My forte is in customer service, support management and running a SaaS company. Connect with me on Google+, LinkedIn or follow me on twitter.
The Importance of a Service Desk Solution for Your Business Employee support and engagement are currently undergoing a major transformation,…
What is a Service Desk? A service desk serves as a central hub within an organization, acting as the primary…
A service desk serves as a single point of contact for employees seeking technical support, troubleshooting, or guidance related to…
Our journey at PyCon 2023 was a whirlwind of excitement, learning, and community connection. As proud Platinum sponsors of this…
We are thrilled to announce that HappyFox, a leading design-first product company, is proudly serving as one of the Platinum…
The modern business world revolves around efficient customer service and support. It’s crucial to manage customer interactions and provide solutions…
Three easy ways that help optimize and improve your existing knowledge base that enables you to provide an exceptional self help service to your customers.
Help desk and service desk are two often interchanged concepts. Learn the difference.
Importance of customer service skills Picture this: you walk into a store, excited about a potential purchase. But instead of…
Looking back at 2018, we can confidently say that it’s been a year of milestones at team HappyFox. We have…
Agile philosophy applies to more than just software development. As a help desk user, being agile can help you hit…
Keeping track of faulty IT hardware and related customer tickets can be a daunting task. Not all IT asset management…
Collaboration between multiple teams is often essential to resolve a customer query. Each team might have a dedicated set of…
Regular email or call based support mechanism doesn’t work very well for IT related issues. Troubleshooting and identifying a problem…
Knowing your customers is essential for accurate and relevant support. HappyFox helps you store additional information about your customers via…
Providing consistent omnichannel support (mail, social media, chat, phone etc.,) is essential today. Customers demand on-par quality of support irrespective…
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