Founder & CEO HappyFox. My forte is in customer service, support management and running a SaaS company. Connect with me on Google+, LinkedIn or follow me on twitter.
The modern business world revolves around efficient customer service and support. It’s crucial to manage customer interactions and provide solutions…
Three easy ways that help optimize and improve your existing knowledge base that enables you to provide an exceptional self help service to your customers.
Help desk and service desk are two often interchanged concepts. Learn the difference.
Importance of customer service skills Picture this: you walk into a store, excited about a potential purchase. But instead of…
Looking back at 2018, we can confidently say that it’s been a year of milestones at team HappyFox. We have…
Agile philosophy applies to more than just software development. As a help desk user, being agile can help you hit…
Keeping track of faulty IT hardware and related customer tickets can be a daunting task. Not all IT asset management…
Collaboration between multiple teams is often essential to resolve a customer query. Each team might have a dedicated set of…
Regular email or call based support mechanism doesn’t work very well for IT related issues. Troubleshooting and identifying a problem…
Knowing your customers is essential for accurate and relevant support. HappyFox helps you store additional information about your customers via…
Providing consistent omnichannel support (mail, social media, chat, phone etc.,) is essential today. Customers demand on-par quality of support irrespective…
Listening to customer feedback is vital to the success of any organization. At HappyFox, we always put the customer first….
Accessing a customer’s billing history while working on a ticket can be really helpful while doing support. External follow-ups with…
How often do your agents struggle with billing or subscription related queries? Do they find it difficult to determine what…
Does your SaaS company or subscription-based business use Chargify to manage its recurring billing? Does your support team often face…
Troubled by a growing backlog of tickets? Finding it difficult to assign tickets during inflow spikes? In a customer service…
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