Founder & CEO HappyFox. My forte is in customer service, support management and running a SaaS company. Connect with me on Google+, LinkedIn or follow me on twitter.
Listening to customer feedback is vital to the success of any organization. At HappyFox, we always put the customer first….
Accessing a customer’s billing history while working on a ticket can be really helpful while doing support. External follow-ups with…
How often do your agents struggle with billing or subscription related queries? Do they find it difficult to determine what…
Does your SaaS company or subscription-based business use Chargify to manage its recurring billing? Does your support team often face…
Troubled by a growing backlog of tickets? Finding it difficult to assign tickets during inflow spikes? In a customer service…
Need to unmerge a ticket? We hear you. You merged a ticket but realized that you really didn’t have to?…
A good help-desk system should allow its users to organize tickets in a manner that suits their requirements. For every…
Silence is not golden when it comes to customer service. Customers expect to be constantly notified and updated regarding the…
Seven years ago, when we decided to release a ticket system built for internal use as a product, we thought…
HappyFox is ten months old. It’s built on the rock solid Helpdesk Pilot platform, a pioneer in the helpdesk solutions…
“Try making your customer service not merely good, but surprisingly good. Go out of your way to make people happy….
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