Designing better experiences and stories
First impressions are usually lasting. Any physical store will ensure that a customer service representative will greet you with a warm welcome before getting down to business. Chatbots do the same with welcome messages.
AI-chatbot adoption can truly make a difference and give you a professional, consistent, branded, and automated approach to customer service. An online survey stated that 44% of US consumers prefer chatbots to humans in areas of customer support.
Find out how you can write near-perfect chatbot scripts with tips, examples, and templates.
A chatbot is only as good as its script. Learn how to write game-changing chatbot scripts.
Today, the advancements in the world of conversational AI are not only helping organizations and businesses improve, but are also…
It is common knowledge that to improve something, we must first have the right tools to measure it quantitatively and…
The quality of the product or service that any enterprise business deals with is an important reason why their customers…
An important objective for any business is to improve the caliber of customer support they provide. This is especially true…
The past decade has witnessed a massive digital revolution thanks to the increased demand for personalized and consistent experiences. When…
Today, chatbots are ubiquitous. Most businesses, including e-commerce platforms and startups recognize the widespread advantages of conversational support tools and…
Multi-channel or Omni-channel support, which customer service approach will work for your business? Read this blog to find out.
Real-time messaging has become the primary need for businesses today. So is the need for live chat or chatbots for business. But choosing one needs careful thought. This blog can help.
Self-service is a sought-after customer support tool for a majority of customers. More specifically, well documented, accessible knowledge bases are…
We interact with chatbots daily—from booking flight tickets on a mobile app to receiving technical help. They’re almost as ubiquitous…
If you do business, you know that your prime commodity is not your product or service but attention–specifically that of…
Imagine chatting with a company to return a purchase without even talking to a real human – that’s what a…
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