Striving for continual improvement in customer service is essential. If your service desk team is often breaching SLAs or if…
Data visualization is the graphical representation of your data, allowing you to understand trends, outliers, and patterns in data quickly. …
As global business leaders are looking to make insight-driven decisions, having real-time and accurate KPIs at your fingertips can give…
What does your sales funnel look like? What is your sales target for this year and what is your team’s…
Milestones provide a means to precisely estimate the time it will take to complete a project, making them essential for…
Data is knowledge and knowledge is power. As companies are adopting a more data-driven approach to customer delight, investing in…
Data means little on its own. Projects are always constantly evolving, and it’s difficult to know how it is progressing…
A comprehensive view of your organization’s data can help augment growth, eliminate inefficiencies, and make you more responsive to the market needs. Here are some ways business intelligence can empower an organization.
“Ticket volume is so simple to track, yet so hard to manage” Every customer support team aims to be aware…
These days providing top-notch customer service is vital if you want to enjoy a successful and growing relationship with your…
If your company provides active voice-based support through a call center software like Aircall, 8×8, Talkdesk or RingCentral, there’s a…
Dashboards are a great way to visualize your most important project management KPIs and also can be used to supercharge…
Project management incorporates juggling different aspects of projects simultaneously, for example, tasks, timelines, and deliverability. What’s more, the project manager…
A customer satisfaction survey (CSAT) is an instrument that helps companies measure their customers’ level of satisfaction with their product, their brand,…
Want a dashboard that will help you get an overall view of your customer support service? Here is something that…
Reporting is indispensable for every Customer Support Help desk. A well-structured help desk can give you oodles of data that…
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