Assist AI

You’d be surprised at how much time is lost each week by IT and HR support teams in answering repetitive questions asked by Slack users. Now imagine if it could be answered by a conversational Slack bot by just sending a simple Slack message.

Remote working has graduated from being merely a buzzword today. However, how sustainable is this trend? Without long used metrics like desk time and visible activity levels, how can employers and managers measure success while maintaining and improving employee engagement?

In the past two years, we have witnessed staggering disruptions to work, the workforce, and the workplace. The relationship between…

Bringing support to your communication tool is vital for instant collaboration. Read how to overcome your remote work challenges with help desk – Slack integration.

Adopting conversational ticketing helps you provide IT support on Slack. Find out the benefits of conversational ticketing, challenges, and the best practices.

Learn about the cool Slack apps that can convert your Slack workspace into your support team’s command center.

Want to know the Current State of IT Support and where it is heading to?Looking to make IT Support better by catching up with latest technology trends? Find answers in this blog.

Conversational ticketing brings support where employees are at – Slack. Read which is better for IT support – Conversational ticketing or Email ticketing.

Read how you can encourage Self Service within your organization using HappyFox Assist AI.

Self-service enables organizations to scale service and empower users to handle their IT issues better. Here are 6 steps to measure the success of self-service.

Unofficial IT support on Slack can put process compliance at risk. Read how you can provide hassle-free Slack IT support while managing process compliance.

Can employee communication and support be handled within the same tool? Find out how to use Slack for Support in this post.

There are certain capabilities to look for when evaluating IT self-service solutions. Here’s a handy self-service checklist in this blog to give you an idea.

Self-service guides employees through their everyday hiccups. Read the benefits of IT self-service for employees and how it empowers them to help themselves.

Deciding to adopt internal self-service is only half the process. Navigate the rest of the challenges in implementing IT self-service with this comprehensive guide.

More than ever, IT support plays a huge role in shaping employee experiences. Read why IT Support matters and how to improve it for better employee relationships.