Free and unfettered communication with customers is key to the success of a business. There are umpteen number of ways…

In a continued effort to make HappyFox all the more awesome, our developers have rolled out a few nifty additions…

It’s not strange for support queries to land in the queue they are not supposed to be in. For instance,…

These days customers have become very vocal. There is no way one can mishandle a support request and get away…

SLA or no SLA, it pays to keep track of support response times. Your HappyFox instance is capable of recording the…

Customer Relationship Management (CRM) is an umbrella term that covers all business functions that play a critical role in retaining…

Customer support teams are prone to relatively high attrition. Normally, the moment a team member steps down, a new person…

Replying back to a customer promptly with a helpful solution is what good customer support is all about. It would…

Nobody likes to wait. Definitely not when they are paying for your product or service and they are in need…

I was contemplating a number of sensational titles for this article, but finally settled on a sober, straight forward one…

The first step in mastering customer relationship management is organizing all your customer contact information in a way that makes…

In life, there is room for improvement in almost everything do. So does customer support. A bunch of scripts, few…

HappyFox is fully loaded. Each line of code and every pixel of design is carefully thought out to help you…

Seven years ago, when we decided to release a ticket system built for internal use as a product, we thought…

Customer support is a delicate and complex process. There are lot of moving parts and unknown variables in the support…

To provide better customer support, the support team should be equipped with better information. At times, it might take a…