9 Strategies to Ensure Employee Success and Productivity

Canned responses are preformatted responses used to avoid spending time on common questions. Take a look at these 12 best canned response templates for your customer support emails.

Over the past decade, we have seen an exponential rise in chatbot usage and automation by companies for customer service…

Trouble ticketing system is a software built to efficiently handle and track customer tickets.

Help desk and CRM is a win-win combination for any company. It not only lets your sales and support teams…

For your organisation to witness stupendous growth, it is highly important that every single employee in your company has a…

Learn what chatbot flows are and ways to build engaging conversation flows for your customers.

The era of waiting on hold for hours or sending countless emails for support is fading. Customers are increasingly seeking…

With technology woven into every aspect of business, the seamless functioning of IT services has become indispensable. This is where…

YouTube is the second biggest search engine in the world. Surprisingly, a video sharing platform is doubling up as a…

So, you’re thinking about getting a ticketing system for your company. You’ve done your analysis, but you still have questions….

IT self-service helps your teams combat IT issues and get the support they need at once. Let’s look at seven key benefits of Self-service for IT support.

If your company provides active voice-based support through a call center software like Aircall, 8×8, Talkdesk or RingCentral, there’s a…

Picture this: A customer in Tokyo is trying to resolve an issue with your product while another in São Paulo…

No matter the industry or nature of a business, there is always a scope to automate some customer communication channels…

Many support teams find Zendesk’s plethora of features overwhelming, leading to increased complexity and inefficiencies. Key issues include managing omnichannel support, endless customization options, data overload in reporting, and challenging integrations. These complexities hinder agents’ productivity and diminish the user experience, prompting interest in streamlined alternatives like HappyFox for enhanced efficiency.

Support tickets are valuable tools for customer service and support teams to manage and track customer and internal user interactions….