Customer support teams are prone to relatively high attrition. Normally, the moment a team member steps down, a new person…
Replying back to a customer promptly with a helpful solution is what good customer support is all about. It would…
The first step in mastering customer relationship management is organizing all your customer contact information in a way that makes…
HappyFox is fully loaded. Each line of code and every pixel of design is carefully thought out to help you…
To provide better customer support, the support team should be equipped with better information. At times, it might take a…
The HappyFox dashboard is a thing of beauty. At any given minute, you can checkout the key metrics of your…
If an existing ticket thread seems to cover more than one issue and needs to be segregated into individual tickets,…
HappyFox provides you with a convenient way to add one or more related ticket(s) to any ticket. This feature can…
A help desk “collision” occurs when two, or more, staff members are working on the same ticket and update the…
Have you ever felt the need to forward a ticket’s contents via email and hung your head in despair? Fret…
As part of your support offering to customers, it may be necessary for your techs to personally visit the customer’s…
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