Your Help desk can be used for a variety of use-cases be it an Internal Help Desk, Customer Service Desk,…
Shopify is a hugely popular e-commerce platform, but there’s also their premium offering called Shopify Plus. Shopify Plus is Shopify’s…
What is a knowledge base or a self-help portal? A Knowledge Base is a self-service online library of information about…
Customers expect support round the clock, but your help desk staff can’t work 24/7. So how do you pull off delivering…
Not all customer queries get resolved in one go. Many times support tickets require inputs from different team members and involves multiple steps. Co-ordination…
Every support team wants to respond faster. Every customer expects quick resolution. But without structured targets, speed becomes inconsistent and…
As cloud-based telephony systems, both Aircall and Talkdesk do much more than provide just phone numbers and voicemail. They offer…
2019 for HappyFox, has been an exciting year with several milestone releases! In addition to improvements in design, security and…
A help center containing the knowledge base articles not only help your customers but also your customer service teams find…
Search Engine Optimization (SEO) is important for the success of any online business. Without a good SEO strategy for your…
Do you want to build an e-commerce or an internet business online? If yes, picking the right payment gateway provider…
When to Split a Ticket? As part of a helpdesk system, you will frequently come across a situation where your…
What is an Omnichannel Help Desk Software? Omnichannel Help Desk Software engages with customers across multiple channels of communication to…
Almost all the help desk software come with a Tagging feature – a provision to tag related support queries or…
Modern organizations need the most effective project management software to remain competitive. If you’re in the hunt for one, it…
It might be tricky to pick amongst two of the best form builders/survey tools. During this time of confusion, I…
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