Regular email or call based support mechanism doesn’t work very well for IT related issues. Troubleshooting and identifying a problem…
Knowing your customers is essential for accurate and relevant support. HappyFox helps you store additional information about your customers via…
Providing consistent omnichannel support (mail, social media, chat, phone etc.,) is essential today. Customers demand on-par quality of support irrespective…
Listening to customer feedback is vital to the success of any organization. At HappyFox, we always put the customer first….
Accessing a customer’s billing history while working on a ticket can be really helpful while doing support. External follow-ups with…
How often do your agents struggle with billing or subscription related queries? Do they find it difficult to determine what…
Does your SaaS company or subscription-based business use Chargify to manage its recurring billing? Does your support team often face…
Troubled by a growing backlog of tickets? Finding it difficult to assign tickets during inflow spikes? In a customer service…
Need to unmerge a ticket? We hear you. You merged a ticket but realized that you really didn’t have to?…
HappyFox now seamlessly integrates with the most popular payment and subscription management software – Stripe. Resolving your billing queries can’t…
A good help-desk system should allow its users to organize tickets in a manner that suits their requirements. For every…
Silence is not golden when it comes to customer service. Customers expect to be constantly notified and updated regarding the…
If you missed part one of this blog series, click here! Like we said in part one, Google Analytics is…
As a savvy business leader, you’ve likely undertaken an assortment of growth hacking tactics. Through the use of these inexpensive,…
A detailed knowledge base is critical to your online business. Getting visitors to your site and to consider your product…
The main focus of the majority of businesses is customer satisfaction, and for good reason. Customers are what make a…
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