Adikeshav C

If you’re looking to move your business online, there’s a lot of choices that need to be made before you…

With a help desk integration, Microsoft Teams users can customize and receive automated notifications for Tickets inside Microsoft Teams channels….

The secret to success in an e-commerce market is to create and maintain great relationships with customers. Shopify can do…

Using Microsoft Teams for inter-team collaboration? Missing out on critical ticketing updates such as upcoming due date or customer reply…

Milestones provide a means to precisely estimate the time it will take to complete a project, making them essential for…

Data means little on its own. Projects are always constantly evolving, and it’s difficult to know how it is progressing…

These days providing top-notch customer service is vital if you want to enjoy a successful and growing relationship with your…

If your company provides active voice-based support through a call center software like Aircall, 8×8, Talkdesk or RingCentral, there’s a…

Dashboards are a great way to visualize your most important project management KPIs and also can be used to supercharge…

Project management incorporates juggling different aspects of projects simultaneously, for example, tasks, timelines, and deliverability. What’s more, the project manager…

With more than 9 million active weekly users, Slack is increasingly becoming the de-facto communication tool at organizations worldwide, replacing…

When you’re managing projects and teams in different geographies and timezones, it can be daunting to stay on top of…

So, you’re thinking about getting a ticketing system for your company. You’ve done your analysis, but you still have questions….

Most consumers begin their customer service engagement online and rely on support agents when they can’t resolve issues on their…

The Kanban is a tried and tested model that has yielded amazing results for modern IT project management and software…

One process that is often overlooked in customer support but almost always takes up time and energy is handling approvals….