Hari Narayanan Venkateswaran

When engaging with customers, responding fast makes all the difference. Let’s learn about the first response time, why you should measure it & how to improve it.

HappyFox Workflows provides rich features to parse or extract data from any email, structured or unstructured, and automate various workflow actions. Read more.

Today’s business leaders must make the right business decisions at the right time. And what better than dashboards to turn your data into actionable insights?

The best way to ensure good service delivery is by analyzing agent performance. See how to help support agents become the best version of themselves.

Measuring service performance with tangible metrics ensures business success. Learn why you should measure your service metrics & the top 10 metrics to measure.

More than ever, IT support plays a huge role in shaping employee experiences. Read why IT Support matters and how to improve it for better employee relationships.

5 practical ideas to kickstart workflow automation in Salesforce with HappyFox Workflows.

By driving faster decision-making, Approval Workflows improve the speed of execution and process efficiency. Here are the key benefits of adopting workflow automation.

Looking to make your Salesforce org even more useful? Read how robust workflow automation can help.

Chatbots are a great addition to the customer support self-serve channels. While chatbots are primarily designed for end-users to deflect support issues, they can also be considered as a valuable addition to supporting agents’ workload. A chatbot can assist agents and speed up customer service and enhance capacity.

“Ticket volume is so simple to track, yet so hard to manage” Every customer support team aims to be aware…

Sync data between Salesforce and your Helpdesk using HappyFox Workflows. A use case is shown where every ticket created in the helpdesk triggers a case creation in salesforce. Also, ticket updates and replies flow to its respective case in Salesforce. This helps organizations increase productivity, standardize process and ensure unified data across systems.

Why are Due Dates Important for Support Tickets?  The primary goal of any customer support organization is to ensure the…

What is an Omnichannel Help Desk Software? Omnichannel Help Desk Software engages with customers across multiple channels of communication to…