Chatbots are a great addition to the customer support self-serve channels. While chatbots are primarily designed for end-users to deflect support issues, they can also be considered as a valuable addition to supporting agents’ workload. A chatbot can assist agents and speed up customer service and enhance capacity.
Sync data between Salesforce and your Helpdesk using HappyFox Workflows. A use case is shown where every ticket created in the helpdesk triggers a case creation in salesforce. Also, ticket updates and replies flow to its respective case in Salesforce. This helps organizations increase productivity, standardize process and ensure unified data across systems.