Feature Guides

We know that any type of file can be attached to your replies in trouble tickets. One common question that…

Voice support isn’t the only highlight of our upcoming update rollout. The ability to merge tickets is part of the…

Customers love short and concise replies. Occasionally, you might want to elaborate your reply a bit further or point the…

All your responses to trouble tickets are faithfully reproduced in the helpdesk as well as the email notifications. Looking for…

A rose by any other name would smell as sweet. The same is the case with HappyFox. Your favorite helpdesk…

We at HappyFox love transparency. There is no fine print or hidden charges to worry about. From feature availability on…

Email integration works like charm in HappyFox and ensures that all customer complaints are converted to tickets. Embeddable form widgets are…

The number of categories available in your account depends on your HappyFox subscription plan. When you are running out of…

Mass Reply functionality makes responding to multiple tickets a no brainer. Sometimes, you might have to reply back to tickets…

With proper rights (awarded at the discretion of the helpdesk administrator), anyone in the support team could edit staff responses….

There could many scenarios when the answer for multiple support requests are the same. It could either be a temporary…

Not long ago, we discussed about adding a quick reply to trouble tickets. In the same vein, you can add…

HappyFox is great at alerting you of important customer support requests. There is the red dot, exclamation mark, priority markers…

The friendly user interface of HappyFox makes sure that everything you need to know about a ticket is right in…

Canned Actions save a ton of time when replying to customer support queries. Ideally, canned actions are used to respond…

Tags in HappyFox are the invisible threads that hold related tickets together. Yes, there is a related ticket feature that…