Feature Guides

In the final part in the series of Understanding Reports articles, today let us take a look at the Customer…

Continuing from where we left off in our efforts to understand the Reports functionality, today let us take a look…

Categories in HappyFox is a great way to offer specialized support. From time to time, you might want to move…

Going ahead with our series of posts focused on the various views of the HappyFox Reports feature, today let us…

In a continued effort to better understand the Reports functionality in HappyFox, we started covering the various views associated with…

Few days ago, we showed you a sneak peek of the upcoming Advanced Search feature and yesterday we showed you…

Advanced Search isn’t the only new addition you are going to see in the coming weeks. There are some more…

To check the pulse of the customer support process, all you have to do is visit the Reports of your…

The main tickets page is the Grand Central station for all the support requests. Tickets from all categories and priorities…

Last week, we announced that the Advanced Search feature is ready to be rolled out in the next couple of…

No matter how many products you support or how many different support plans you have in your business, HappyFox helps…

So you’ve decided to make your customer support process a lot more efficient with HappyFox. Undoubtedly, that’s a splendid choice…

HappyFox works overtime to intimate and alert you about ticket level actions at every turn of the way. Two examples…

Thanks to the Actions drop down menu, the Sort and Category filters, coupled with the good old search field, finding…

Breaching Service Level Agreements (SLA) hurt your business in two different ways. Your credibility takes a severe beating and you…

Understanding the mindset of the customer is key when providing support. Equipping ourselves with the history of a customer’s previous…