A knowledge management system is a non-negotiable requirement for any organization or company. It helps streamline issue resolution, lets employees…

Managing a remote workforce varies across companies depending on the size of the workforce, culture, and approach to remote work….

There’s nothing like an emoji to liven up or add much-needed context to a chat. But can they have a…

Today, Slack is an indispensable tool for many workspaces. If used to its full potential, it can be your best friend. But, with frequent use, communication on this app has a reputation of becoming difficult to manage. This is where the simple message thread feature helps.

A chaotic Knowledge Base is as good as not having a Knowledge Base. Your customers or employees will never be…

The role of HR professionals in today’s workspace is very different from that of a decade ago. In addition to…

Well, it’s a lot of things on the HR plate, right? Starting from onboarding an employee to resolving attendance issues,…

Today, Slack is increasingly replacing email for internal communication within workplaces, and for good reason. It provides a neat, pleasing interface to share information or to have conversations and is compatible with a host of apps and integrations.

The digital world has evolved dramatically in the last decade and new technological developments are paving the way for even…

“My laptop isn’t working,” “What are the sales targets?”  “What is our leave policy?”. These are a few of the…

Conversational support refers to the real-time support delivered by self-service bots and backed by easy escalation to agents on platforms…

You’d be surprised at how much time is lost each week by IT and HR support teams in answering repetitive questions asked by Slack users. Now imagine if it could be answered by a conversational Slack bot by just sending a simple Slack message.

Remote working has graduated from being merely a buzzword today. However, how sustainable is this trend? Without long used metrics like desk time and visible activity levels, how can employers and managers measure success while maintaining and improving employee engagement?

In the past two years, we have witnessed staggering disruptions to work, the workforce, and the workplace. The relationship between…

Many businesses talk about their commitment to customer happiness, but it’s often an afterthought. If businesses are to fully meet…

Learn ways to maximize your chatbot performance to promote self service and elevate customer engagement.