Attending to unresponded tickets is priority number one. We’ve already talked about the little red dot that alert you of unresponded tickets….

Not everyone wants to land on the pending ticket queue. It might either be your role or by personal choice,…

The goal is to resolve all the tickets that land on the support queue. But, it’s not really productive to…

Redundancy is inevitable in the customer support business. Depending on how capable your helpdesk app is, the burden might lighten…

Linking support tickets that are related has two benefits – recurring issues can be tracked better and it makes ticket…

Ever had a customer telling you that he is facing the same issue on two different products he is using?…

It is impossible go on with a support process without unique ticket numbers. HappyFox automatically generates ticket numbers with a…

There are a ton of interesting support queries that come our way every passing day. Not all of it might…

As a part of our new upgrade rollout, you can now edit the ticket subject line right from the Ticket…

Logging time spent on a support query is one of the many options available in the rich text editor. Every…

Raising money from external sources isn’t bad at all. You get to minimize the risk and focus on building the…

Not all support requests are equal. Some tickets might have to be addressed at the earliest, even if it means…

In HappyFox, the subject line of a support request email is automatically converted into the title of the ticket. Whenever…

In a business, support requests are often handled by one person with one or more people monitoring the entire process…

There could be so many reasons to reopen a closed ticket. Earlier, we looked at how a ticket could be…

Few weeks ago, we covered how to import contacts from a database to your HappyFox account and organize them into…