Agile philosophy applies to more than just software development. As a help desk user, being agile can help you hit…
Collaboration between multiple teams is often essential to resolve a customer query. Each team might have a dedicated set of…
Regular email or call based support mechanism doesn’t work very well for IT related issues. Troubleshooting and identifying a problem…
Knowing your customers is essential for accurate and relevant support. HappyFox helps you store additional information about your customers via…
Providing consistent omnichannel support (mail, social media, chat, phone etc.,) is essential today. Customers demand on-par quality of support irrespective…
Accessing a customer’s billing history while working on a ticket can be really helpful while doing support. External follow-ups with…
How often do your agents struggle with billing or subscription related queries? Do they find it difficult to determine what…
Does your SaaS company or subscription-based business use Chargify to manage its recurring billing? Does your support team often face…
Troubled by a growing backlog of tickets? Finding it difficult to assign tickets during inflow spikes? In a customer service…
Need to unmerge a ticket? We hear you. You merged a ticket but realized that you really didn’t have to?…
A good help-desk system should allow its users to organize tickets in a manner that suits their requirements. For every…
HappyFox has always been the intuitive and friendly help desk software that gave you all the right features that were…
Imagine how simple life would be if you could trigger a Clickatell SMS every time a HappyFox ticket gets created?…
A help desk and a CRM combination would provide the perfect platform to enable strong customer relationships for a company….
It just takes a couple of clicks to create relationship between tickets in your helpdesk. By way of relating tickets,…
This week, we extend our quest to improve customer support to Romania, the eighth largest country in the European Union….
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